Short answer
We arrive inside the window, protect the floor on the way in, diagnose the actual fault, tell you what the repair costs, and start only once you have agreed. More than nine times out of ten it is finished on that visit.
Before we arrive
You get a time window rather than a whole day. If we are running late you get told, because a nine-to-five window that turns into a no-show is the thing people hate most about this trade and it costs nothing to avoid.
Clear access to the appliance helps, and so does having pets settled somewhere else. Someone over eighteen needs to be there to let us in and authorise the work.
While we are there
We diagnose before quoting. That means testing rather than guessing, and it is the part you are paying the diagnostic charge for. Then you get a price for the repair, and nothing starts until you say yes.
We protect floors and stair treads. In the older housing stock around Rock Island and Davenport that is not a courtesy, it is necessary — original hardwood does not forgive a dragged washer.
Before we leave
We test the repair, clean up, and take the old part and the packaging with us. You get told what failed and, where it is relevant, what would stop it happening again. Every repair is guaranteed.
Still not sure how this applies to your machine? Call and ask — we would rather answer a question over the phone than have you guess. We cover Rock Island, the Quad Cities and every community within 50 miles.
(309) 430-9594This comes up most on