Short answer
Yes, regularly. Tell us who is authorising the repair and how to reach the tenant when you book, and we coordinate access and invoice the right party. The awkward part of rental work is communication, not the repair itself.
How we handle the three-way arrangement
The usual failure in rental repairs is that the person who books, the person who lets us in and the person who pays are three different people, and nobody has told any of them what was agreed. We ask up front so that does not happen.
Give us the authorising contact, the tenant contact, a spending limit if you want one, and where to send the invoice. Then we deal with the tenant directly for scheduling and access and come back to you with what we found.
Spending limits and approvals
If you set a limit, we work within it and call before exceeding it. You will never get an invoice for a repair you did not approve. If the machine is not worth repairing we tell you that rather than doing the work and letting you discover it later.
Multiple properties
We are a small shop, so we are not going to pretend we can service a hundred units on demand. For a handful of properties across the Quad Cities and the surrounding counties, we are a straightforward call and the same technician every time, which is worth more than it sounds when you are trying to get a straight answer about a tenant complaint.
Still not sure how this applies to your machine? Call and ask — we would rather answer a question over the phone than have you guess. We cover Rock Island, the Quad Cities and every community within 50 miles.
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